Knowledge Management System

Rather than simply appreciating the importance of knowledge-flow, what really matters is how an organization can effectively manage and share the corporate knowledge. A knowledge management system digs through the repositories of hidden knowledge, stores and retrieves knowledge, senses knowledge sources, captures, disseminates and effectively uses an enterprise’s shared information assets. With the tacit use of data mining techniques that include analysis of the relationship between user’s activities and content, a KMS pushes information to the user in the form of a knowledge roadmap dashboard to address specific business goals. It essentially sets into order the unstructured enterprise data and converts information into knowledge that could be used to draw business value through actionable insight. For customer-focused industries like E-commerce, a KMS helps in instant troubleshooting. With each question asked by the help desk and answered by the consumer, the KMS comes closer to the identification of a problem and comes up with suggestions to fix it.