Knowledge Management System

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Knowledge Management System

Rather than simply appreciating the importance of knowledge-flow, what really matters is how an organization can effectively manage and share the corporate knowledge. A knowledge management system digs through the repositories of hidden knowledge, stores and retrieves knowledge, senses knowledge sources, captures, disseminates and effectively uses an enterprise's shared information assets. With the tacit use of data mining techniques that include analysis of the relationship between user's activities and content, a KMS pushes information to the user in the form of a knowledge roadmap dashboard to address specific business goals. It essentially sets into order the unstructured enterprise data and converts information into knowledge that could be used to draw business value through actionable insight. For customer-focused industries like E-commerce, a KMS helps in instant troubleshooting. With each question asked by the help desk and answered by the consumer, the KMS comes closer to the identification of a problem and comes up with suggestions to fix it.

Knowledge management software is an application that is used to store, retrieve, and share the information. We can also say that Knowledge management software is a sub-category of the enterprise content management system. It is for sharing the information and in turn, helps employees, managers, agents, and customers by making the knowledge available. We customize your KMS to make it look and feel like your own. With features to add your company credentials on the frontend, organize all business-related information and knowledge as per the convenience of users and frequency of usage.

1. FAQs
2. Blogs
3. Easy Search
4. CRM integrations
5. Third party API integrations
6. Guided workflows
7. Self Service portal
8. Live chat integration
9. Help desk
10. Customizable branding


FUNCTIONAL AREA OF KNOWLEDGE MANAGEMENT SYSTEM

Scalable Architecture

YESITLabs 's advanced Knowledge Management System offers a reliable platform to expand knowledge and information to the masses easily.

Techno Centric System

The Knowledge Management System is completely a techno centric system that spreads the information within the organization.

Collaboration Made Simpler

With this feature, the KMS streamlines collaboration and makes the otherwise mundane task of knowledge management quicker and simpler.

Quick Knowledge Management

Whether it is automatic versioning or full-search capabilities, this feature does all the things that capture tacit knowledge.

Management Oriented

It is designed on top-down model to address the information management needs at different levels of the organization.

Easy Integration

It makes the organizational work easy and accurate by integrating all functional and operational activities related to the management processes of the enterprise.

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